// identity.log

About Me

Product-oriented analyst. Systems thinker. Builder of things.
5+ years turning complexity into clarity.

[ 01 ] — Who I Am
profile
Jigar Shah
Senior Business Analyst & Product Owner based in Dallas, TX. I sit at the intersection of business strategy and technical execution — translating complex stakeholder needs into actionable solutions that engineering teams can actually build.

Currently at Phoenix Innovations, I lead full BA lifecycles across enterprise supply chain, reverse logistics, and robotics-enabled warehouse systems. My work spans from whiteboard to production deployment.
philosophy
How I Think
Every problem is a data problem waiting to be framed correctly. I believe the best requirements aren't written — they're discovered through ruthless curiosity and the right questions asked of the right people.

I'm most comfortable in the ambiguous space between what stakeholders say they want and what they actually need. That gap is where the real work happens.
summary
Professional Background
Product-oriented Senior Business Analyst with 5+ years delivering enterprise supply chain, reverse logistics, and robotics-enabled warehouse solutions. Deep expertise in Agile product delivery, stakeholder management, SQL-driven analysis, API integrations, and BI reporting. Proven track record of improving operational efficiency, increasing UPH throughput, reducing manual labor, and leading cross-functional delivery across multi-vendor environments. Bridging the gap between business vision and technical reality is not just my job — it's my craft.
5+ Years of
Experience
5 Simultaneous
Products Led
30% UPH Throughput
Gain
85% Manual Labor
Reduction
[ 02 ] — Skills & Tools
Technical Stack
SQL Python Tableau Power BI Excel (Pivot, VLOOKUP) REST APIs SOAP APIs Postman SoapUI Selenium JIRA Confluence Azure DevOps
Product & Delivery
Product Roadmapping Backlog Management User Story Writing Requirements Gathering Acceptance Criteria Process Mapping Gap Analysis UAT Design & Execution KPI Tracking Market Analysis Escalation Handling
Leadership & Collaboration
Cross-Functional Leadership Stakeholder Alignment Vendor Management Executive Storytelling Change Management Sprint Planning Backlog Grooming Delivery Oversight
[ 03 ] — Experience
Sr. Business Analyst / Product Owner
Phoenix Innovations LLC · Flower Mound, TX
Jan 2022 — Present
  • Primary BA point of contact for a digital transformation program, coordinating across 3 vendors, 3 internal teams, and senior leadership to deliver seamless integration on schedule.
  • Spearheaded full business analysis lifecycle across 5 simultaneous enterprise products, defining scope, managing stakeholder expectations, and delivering solutions within budget.
  • Served as Product Owner for the Robotics R&D workstream, facilitating backlog grooming and sprint planning — delivering data-driven insights that enabled engineers to achieve a 30% gain in UPH throughput.
  • Led end-to-end QA including UAT test cases, defect tracking in JIRA, and functional/regression/API testing via Selenium, Postman, and SoapUI. Achieved zero-defect production releases.
  • Handled Sev 1 production escalations involving third-party API outages, coordinating cross-functional teams to minimize business disruption.
Business Analyst
Collabera Inc. · Basking Ridge, NJ
Oct 2021 — Jan 2022
  • Developed and maintained Power BI dashboards tracking KPIs across 600+ recruiters and 200+ account managers, delivering real-time visibility into team performance.
  • Performed forecasting analysis using SQL and Excel on historical recruitment data to identify seasonal trends — surfacing insights that contributed to a 15% improvement in candidate conversion rates.
Business Analyst
Phoenix Innovations LLC · Fort Worth, TX
Dec 2020 — Sep 2021
  • Contributed exploratory and predictive analysis for in-house robotics manufacturing initiative, reducing manual labor requirement by ~85% on the warehouse production floor.
  • Facilitated Agile/Scrum ceremonies with Developers, Robotics Engineers, and QA Testers — accelerating feature delivery and improving sprint throughput.
  • Performed complex data analysis using SQL, Excel, and Tableau to identify defects in rule flows and support data-driven decision-making.
[ 04 ] — Education
graduate
M.S. Computer Science
University of Texas at Arlington
Arlington, Texas
Graduated Jan 2020
undergraduate
B.E. Computer Engineering
Mumbai University
Mumbai, India
Graduated Jan 2017
// ready_to_connect.exe
Let's Build Something
Looking for a BA who speaks both stakeholder and engineer?
I'm always open to the right opportunity.
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